Delete your account & data

ZamSkools, a service of Ontech Solutions Ltd, Lusaka, Zambia.

This page explains how to request deletion of your ZamSkools account and the personal data associated with it. You can do this yourself inside the app, or — if you cannot sign in — by submitting the request form below.

What gets deleted

When your account is deleted, we permanently erase the personal data tied to your login:

  • Your name, email address and phone number(s)
  • Your password and sign-in credentials
  • Your profile photo
  • Your postal/home address and personal notifications

Your login is disabled immediately and cannot be used again.

What is retained, and why

ZamSkools is used by schools to run their operations. Certain records belong to the school, not to an individual login, and are kept for as long as the school and the law require — for example academic results, attendance and fee/payment records. These are retained under the school's ownership and its legal and regulatory obligations, with your personal identity anonymised so the records no longer identify you. Deleting your login does not, and cannot, erase a school's own academic or financial records.

Option 1 — Delete in the app (recommended)

  1. Open the ZamSkools app and sign in.
  2. Tap the menu icon at the top-left to open the account drawer.
  3. Tap Delete account.
  4. Confirm, and enter your password when prompted.

Your personal data is deleted straight away and your login is disabled.

Option 2 — Request deletion here

If you can no longer sign in, submit this form. We will verify the request and delete your personal data, confirming by email within 30 days.

Prefer email?

You can also email support@ontech.co.zm from your account email address with the subject "Account deletion request".